FAQs

Below you will find information about our annual activities and hours of operation:

THE LAST OUTPOST SOUVENIR & GIFT SHOP
HOURS OF OPERATION: Open daily from 10:00am to 4:00pm (parking lot opens daily at 9:30am). Located in the center of the beautiful Tucson Mountain Park you’ll find “The Last Outpost,” Old Tucson’s largest souvenir and gift shop. You’ll find Old Tucson memorabilia, Western clothing, local snacks, hand-crafted treasures, great keepsakes, and gifts for any season. Cash and Credit Cards Accepted.

DAILY HISTORICAL TOURS 
HOURS OF OPERATION: Historical walking tours are offered daily at: 10:15am, 11:30am, 1:00pm, and 2:30pm. During a historical tour, you’ll learn about Old Tucson’s famous movie set and rich history. Guided by an Old Tucson historian, our tours give guests the opportunity to see and experience Old Tucson’s famous sets and attractions. Tours last 60-minutes and reservations may be purchased online and at The Last Outpost. Please ensure that you arrive at least 15 mins prior to the scheduled start time. If you miss your tour time, we will do our best to reschedule you for another tour for that day. We cannot guarantee a reschedule due to the limited spots available per tour. CLICK >>> HERE TO PURCHASE HISTORICAL TOUR TICKETS & RESERVE A TOUR TIME.

GHOST TOURS
HOURS OF OPERATION: Ghost Tours are available select Wednesday nights at 5:45pm and 7:45pm. Please visit this link to view upcoming dates and times >>> CLICK HERE. People say the grounds of Old Tucson are haunted by numerous ghostly entities. Spectors, sounds, sudden drafts, children’s laughter, full-bodied apparitions, and more have been on the lips of patrons and employees for decades. Now you have the chance to see for yourself and conduct your own mini-investigation. Please feel free to bring your own ghost-hunting equipment such as spirit boxes, EVP recorders, EMF detectors, tracer lights, and thermal image testers. Grab your lantern and gather your nerves to hear the stories and legends of the ghosts of Old Tucson on this 90-minute guided tour. These tours gather at our box office, please arrive 10-minutes early to allow time to check-in.

WESTERN EXPERIENCE
HOURS OF OPERATION: 2024 Western Experience Details Coming Soon! A Western Experience runs yearly from January to May and will return in January 2024. When you step into our Western Experience you are stepping into an Arizona Western town during the 1800s. Experience live-action cowboy gun fights, death-defying stunt shows, and musicals in our Grand Palace Saloon. For more details about our Western Experience click >>> HERE.

NIGHTFALL
HOURS OF OPERATION: Select days September 29, 2023 to October 29, 2023, from 5:30pm to 11:30pm. Thank you for a wonderful 2023 Nightfall Season! Nightfall will be back in 2024, stay tuned for details! Click >>> HERE to learn more about NIGHTFALL, Arizona’s Premier Halloween Event for over 30 years.

YULETIDE
HOURS OF OPERATION: Select days November 24, 2023 to December 24, 2023, from 5:00pm to 10:00pm. Take a step back-in-time at YULETIDE and experience a true Christmas extravaganza this holiday season! Our holiday spectacular combines the magic of Old Tucson with stunning décor, period costumes, live shows, and interactive experiences. YULETIDE is a one-of-a-kind event that has quickly become an annual tradition for the entire community. >>> YULETIDE TICKETS ARE ON SALE NOW!

MOVIE STUDIO OPERATIONS
Old Tucson is an active movie studio with productions consistently in operation. Due to active film production and occasional private events, the park’s attractions may be limited and not operating. If you are participating in one of our daily historical tours, you may be able to catch a glimpse of a movie being filmed. However, taking pictures or a video recording of the production is prohibited. 

PARK ATTRACTIONS – ONLY OPEN DURING SEASONAL EVENTS
Attractions, rides, musicals, and stunt shows are open during, “Western Experience,” “Nightfall,” and “Yuletide.” Please check our EVENTS tab for upcoming dates and times for our seasonal events and attraction operations.

Outside Food & Drinks
We offer a variety of food options at all food service locations and concession stands. However, we understand that guests may need to bring outside food and drinks. Please note the following guidelines:

THE FOLLOWING IS APPROVED FOR ENTRY

WATER BOTTLE POLICY:
(All water bottles are subject to inspection)

• One sealed plastic water bottle per person – Max size 2 liters.
• One clear/see-through empty plastic personal water bottle per person – Max size 2 liters.
• All guests with personal water bottles will be asked to empty the contents of the water bottle upon entry and exit of the park.

FOOD & BEVERAGE POLICY:
(All food and beverage items are subject to inspection)

Please see security at the time of entry for a medical approval tag.

• Any food or beverages needed for medical, nutritional, and dietary needs.
• Special items needed for medical purposes
• Baby food and baby formula – all baby supply tote bags are subject to inspection.
• A small kids’ personal bagged snack, limited to 2 per group.

PROHIBITED ITEMS
The following items are prohibited, and not allowed inside Old Tucson:

• Outside food
• Alcohol
• Marijuana or Marijuana based products
• Glass containers
• Open containers
• Coolers of any size

*Old Tucson Entertainment reserves the right to modify these policies at any time with or without notice. Please check with the park for additional specific items.

We strive to make OLD TUCSON a fun and safe experience for all of our guests. To ensure the safety of our guests and staff, the following rules must be followed at all times when at OLD TUCSON. Possession of any of the following items, or engaging in any of the following behaviors, can result in immediate removal from the property or prosecution under local law:

No Bags or Purses (Clear Bags Only, See Following FAQ) | No Outside Food or Beverage (Please refer to the Food & Beverage policy above) | No Smoking (Including Cannabis and Vaping) | No Animals (Including Emotional Support Animals) | No Weapons (Including Guns, Knives, etc.) | No Spikes or Chains. No Abusive Language | No Gang Colors | No Fighting | No Loitering | No Refunds | No Rainchecks | No Re-Entry.

OLD TUCSON uses metal detectors and guests may be subjected to a search on entry, or at any time, to determine the possession of prohibited items. Old Tucson will prosecute any person who is under the influence of an illegal substance, fighting, stealing, or behaving in a lewd or lascivious manner to the full extent of the law. OLD TUCSON reserves the right to refuse admission and/or service to any guest for any reason.

For the safety of our guests and staff, OLD TUCSON has instituted a clear bag policy. The policy limits the size and type of bags that may be brought into the park. The following is a list of bags that will be accepted for entry:

Bags that are clear plastic or vinyl and do not exceed 12” x 6” x 12.”

One-gallon clear plastic freezer bags (Ziploc bag or similar).

Small clutch bags, approximately the size of a hand, after being searched.

Exceptions will be made for medically necessary items after proper inspection, including but not limited to oxygen tanks, diabetes kits, allergy pens, etc.

Prohibited bags may not be placed in a clear bag in order to gain entry. Personal items may be enclosed in a small clutch bag, approximately the size of a hand. These small bags will be searched.

Ticket prices vary by season and experience so please visit our individual event pages for full pricing information.

Tickets can be booked easily HERE. Walk-up tickets may be available on the day of the event, however, we do not guarantee entrance on popular dates if you have not booked in advance. Please book early to secure your spot.

It is recommended that tickets are purchased as soon as your group knows which date you would like to attend. Popular seasonal dates are expected to sell out quickly.

For the most efficient purchase experience, we recommend booking tickets here on our website as our phone lines are extremely busy during periods of high demand. Booking agents can be reached using the form on our Contact Us page or by calling 520-640-0010 during the following hours:

Monday-Friday: 6:00am – 6:00pm
Saturday: 7:00am – 3:00pm
Sunday: 11:00am – 3:00pm
All times are Arizona Standard Time

Please leave a callback number as instructed if prompted by our phone system. An agent will return your call as soon as possible and the return call may come from an unfamiliar number or area code. Please only leave a callback number once. Leaving the same callback number again bumps you to the end of the queue.

OLD TUCSON is located at 201 Kinney Rd, Tucson, AZ 85735. Parking is available in our on-site lot. 

We do have park maps available. Maps will vary with specific attractions, activities and shows per seasonal event. Please note that not all attractions are open for each seasonal event. Please see the specific event pages below for map information:

• Western Experience Park Map >>> UPDATED 2024 MAP COMING SOON!

• Nightfall Park Map >>> VIEW HERE

• Yuletide Park Map >>> UPDATED MAP COMING SOON!

Active-duty military members and first responders with the appropriate ID card are eligible for a $5 discount on each ticket (up to 10 tickets) for select events. This discount is available for “Nightfall,” “Yuletide,” and “A Western Experience.” During checkout, please enter promo code HERO5 and select the applicable discount ticket product.

Please note, the active-duty individual or first responder must be a member of the attending party and must present their valid service ID card for verification when checking in at the event. If the appropriate identification cannot be presented by this individual, you will be charged the difference in ticket price before being allowed entry.

Much of the property at OLD TUCSON is accessible to those using mobility devices. Please note that the property is unpaved and has areas with uneven surfaces. There are some buildings and attractions that feature steps and planks that are not accessible. We apologize that due to tight spaces and uneven surfaces, some areas are not accessible to those using mobility devices.

Like sporting events, concerts, and other live events, tickets for Old Tucson are NOT REFUNDABLE.

If event dates are canceled for reasons including (but not limited to) weather, all guests on affected dates/times will receive an option to attend on a later date (based on space availability) or a full refund.

Changes to the date and time of a reservation can be requested but are subject to availability and pricing differences. If entry slots are available on another date/time, our reservation agents will do their best to accommodate your request. However, no guarantees can be made that your reservation can be changed. Please use the form on our Contact Us page or call 520-640-0010 to initiate a date or time change request.

The purchaser must change the entire order to a single date and time. The purchaser may not split off a portion of the order for a different date or time.

OLD TUCSON will continue to operate in various weather conditions including rain. Some attractions may be temporarily unavailable due to inclement weather.

If conditions such as lightning or flash flooding occur, OLD TUCSON events and attractions may be delayed or temporarily closed. If event dates are canceled due to weather, all guests on affected dates/times will receive an option to attend on a later date (based on space availability) or a full refund.

No. For the comfort and safety of all guests, pets and emotional support animals are not permitted at OLD TUCSON. Only trained service animals are permitted in accordance with the Americans with Disabilities Act and Arizona law.

Yes, a number of restrooms are available for guests throughout the property. Please ask a staff member to direct you to the nearest location.

Yes! OLD TUCSON is returning bigger and better than ever and we need talented individuals to join our team. Please click >>> HERE to view open positions and apply today.

The wellbeing of guests and staff is our highest priority during your experience with us. Planning ahead can help enhance your enjoyment and keep your party as safe as possible. Please follow these tips before and during your adventure:

• Closed shoe toes are strongly recommended. Sturdy, comfortable footwear will help keep you safe and comfortable throughout the day.
• Areas of the property contain uneven surfaces so please exercise caution. Alert staff if a member of your party requires assistance with mobility issues, accessibility, or first aid.
• Weather conditions can change unexpectedly so please monitor forecasts closely and bring appropriate clothing layers.
• Sunscreen and sunglasses help protect from UV rays, especially at high altitude and during summer months.
• Don’t wait to hydrate. It’s a good idea to drink at least 4-6 ounces of water every 15 to 20 minutes. This is especially important during hot weather and at high altitude.
• Feeling sick? Please be considerate of other guests and staff if you’re not feeling well. Rebooking options may be available, so please consider joining us another time if you are feeling ill.

Customers who wish to rebook their tickets are advised to contact us HERE with your reservation information and rebooking request. Customers may also call to rebook by phone at 520-640-0010. Rebooking fees may apply.