FAQs

Old Tucson FAQs v1

Please see the notes below for some important updates on the return of OLD TUCSON:

Operating Hours: A WESTERN EXPERIENCE at Old Tucson is open to the public Thursday thru Sunday, 10:30am to 5:00pm from Jan. 26 to May 7, 2023. Tickets are available for purchase here on our website or at the door when arriving. We strongly advise that guests purchase tickets in advance as capacity is limited on popular seasonal dates. 

Our main retail store, “The Last Outpost” will be open 7 days a week from 10:30am to 5:00pm. Semi-private historical tours will also be available at select times for an additional fee Monday through Wednesday and are only available for purchase at The Last Outpost.

Tickets: Tickets can now be pre-purchased easily on our website. Walk-up tickets will be available on the day of the event, however, we do not guarantee entrance if you have not booked in advance.

Clear Bag Policy: For the safety of our guests and staff, OLD TUCSON has instituted a clear bag policy. The policy limits the size and type of bags that may be brought into the park. Please see the FAQ below for more information on this policy.

Face Coverings: At this time, neither face coverings nor proof of vaccination are required to attend A WESTERN EXPERIENCE at Old Tucson. Those who choose to wear medical masks are welcome to do so and we ask other guests to respect their choice.

We strive to make OLD TUCSON a fun and safe experience for all of our guests. To ensure the safety of our guests and staff, the following rules must be followed at all times when at OLD TUCSON. Possession of any of the following items, or engaging in any of the following behaviors, can result in immediate removal from the property or prosecution under local law:

No Bags or Purses (Clear Bags Only, See Following FAQ)

No Outside Food or Beverage

No Smoking (Including Cannabis and Vaping)

No Animals (Including Emotional Support Animals)

No Weapons (Including Guns, Knives, etc)

No Spikes or Chains

No Abusive Language

No Gang Colors

No Fighting

No Loitering

No Refunds | No Rainchecks | No Re-Entry

OLD TUCSON uses metal detectors and guests may be subjected to a search on entry, or at any time, to determine the possession of prohibited items. Old Tucson will prosecute any person who is under the influence of an illegal substance, fighting, stealing, or behaving in a lewd or lascivious manner to the full extent of the law. OLD TUCSON reserves the right to refuse admission and/or service to any guest for any reason.

For the safety of our guests and staff, OLD TUCSON has instituted a clear bag policy. The policy limits the size and type of bags that may be brought into the park. The following is a list of bags that will be accepted for entry:

Bags that are clear plastic or vinyl and do not exceed 12” x 6” x 12”

One-gallon clear plastic freezer bags (Ziploc bag or similar)

Small clutch bags, approximately the size of a hand, after being searched

Exceptions will be made for medically necessary items after proper inspection, including but not limited to oxygen tanks, diabetes kits, allergy pens, etc.

Prohibited bags may not be placed in a clear bag in order to gain entry. Personal items may be enclosed in a small clutch bag, approximately the size of a hand. These small bags will be searched.

No. At this time, neither face coverings nor proof of vaccination are required to attend A WESTERN EXPERIENCE at Old Tucson. Those who choose to wear medical masks are welcome to do so and we ask other guests to respect their choice.

A WESTERN EXPERIENCE will run Thursdays through Sundays from January 26, 2023 to May 7, 2023.

Ticket Prices
$34 Adult (Ages 12+) │ $17 Child (Ages 5-11) │ Free Child (Ages 0-4)
An additional ticketing service fee and local tax will apply.

Tickets can be booked easily HERE. Walk-up tickets may be available on the day of the event, however, we do not guarantee entrance on popular dates if you have not booked in advance. Please book early to secure your spot.

For A WESTERN EXPERIENCE Old Tucson will be open Thursdays through Sundays 10:30am to 5:00pm. Tickets are valid only for the date listed and all guests will be subject to pass through security.

Once admitted inside the park, guests are welcome to enjoy exploring OLD TUCSON until closing each day at 5:00pm. Please note re-entry is not permitted.

It is recommended that tickets are purchased as soon as your group knows which date you would like to attend. Popular seasonal dates are expected to sell out quickly.

For the most efficient purchase experience, we recommend booking tickets here on our website as our phone lines are extremely busy during periods of high demand. Booking agents can be reached using the form on our Contact Us page or by calling 520-640-0010 during the following hours:

Monday-Friday: 6:00am – 6:00pm
Saturday: 7:00am – 3:00pm
Sunday: 11:00am – 3:00pm
All times are Arizona Standard Time

Please leave a callback number as instructed if prompted by our phone system. An agent will return your call as soon as possible and the return call may come from an unfamiliar number or area code. Please only leave a callback number once. Leaving the same callback number again bumps you to the end of the queue.

A WESTERN EXPERIENCE is located at Old Tucson, 201 Kinney Rd, Tucson, AZ 85735. Parking is available in our on-site lot. 

Please click on the image below to view our high-resolution map of 2023 Western Experience rides, attractions, and shows.Old-Tucson-Map-Western-Experience-WEB

Active-duty military members and first responders with the appropriate ID card are eligible for a $5 discount on each ticket (up to 10 tickets). To check out, please enter promo code HERO5 and select the applicable discount ticket product. Please note, the active-duty individual or first responder must be a member of the attending party and must present their valid service ID card for verification when checking in at the event. If the appropriate identification cannot be presented by this individual, you will be charged the difference in ticket price before being allowed entry.

Much of the property at Old Tucson is accessible to those using mobility devices. Please note that the property is unpaved and has areas with uneven surfaces. There are some buildings and attractions that feature steps and planks that are not accessible. We apologize that due to tight spaces and uneven surfaces, some areas are not accessible to those using mobility devices.

Like sporting events, concerts, and other live events, tickets for Old Tucson are not refundable.

If event dates are canceled for reasons including (but not limited to) weather or COVID-19 restrictions, all guests on affected dates/times will receive an option to attend on a later date (based on space availability) or a full refund.

Changes to the date and time of a reservation can be requested but are subject to availability and pricing differences. If entry slots are available on another date/time, our reservation agents will do their best to accommodate your request. However, no guarantees can be made that your reservation can be changed. Please use the form on our Contact Us page or call 520-640-0010 to initiate a date or time change request.

The purchaser must change the entire order to a single date and time. The purchaser may not split off a portion of the order for a different date or time.

A WESTERN EXPERIENCE will continue to operate in various weather conditions including rain. Some attractions may be temporarily unavailable due to inclement weather.

If conditions such as lighting or flash flooding occur, A WESTERN EXPERIENCE may be delayed or temporarily closed. If event dates are canceled due to weather, all guests on affected dates/times will receive an option to attend on a later date (based on space availability) or a full refund.

No. For the comfort and safety of all guests, pets and emotional support animals are not permitted at OLD TUCSON. Only trained service animals with identification cards are permitted in accordance with the Americans with Disabilities Act and Arizona law.

Yes, a number of restrooms are available for guests throughout the property. Please ask a staff member to direct you to the nearest location.

Yes! Old Tucson is returning bigger and better than ever and we need talented individuals to join our team. Please click HERE to view open positions and apply today. Please note that auditions for A WESTERN EXPERIENCE 2023 have concluded and actors have already been cast.

Old Tucson and Etix understand that your right to privacy is very important. This privacy policy applies to our Site and the apps where it appears. It describes how we treat personal and private information which we collect.

Collected Information

Old Tucson and Etix may collect information from and about you, including but not limited to…

Your name, street address, or other contact information

Your credit card number, billing zip code, and other payment and billing information

Information you post on our website or a third-party social media site

Information about events you like, products you buy, or other demographic information

Information about the browser you’re using to access our Site, which site you came from or where you went after, location information or your type of mobile device, etc

 

How We Collect Information

 Old Tucson and Etix may collect information…

Directly from you if you register, post on our Site, ask us a question, etc

By using browser cookies, web beacons, and other browser tracking tools

From third parties if you use an integrated social media feature on our website or app

 

How We Use Information

Old Tucson and Etix may use the information we collect…

To respond to your questions or requests

To improve our products and services

To look at site trends and customer interests

For security purposes

For marketing purposes

You may opt-out of having your online behavior tracked for advertising purposes. To learn more, click HERE.

 

For transactional communications

For the purpose of fraud detection and prevention, and share the personal information with a third-party service provider for such purpose.

As otherwise permitted by law

 

Sharing Information

Old Tucson and Etix may share the information we collect…

With third parties who perform services on our behalf

With our business partners

If we believe we must in order to comply with the law

With a successor to all or part of our business

Learn more about Security, EU-U.S. Privacy Shield Compliance, California Consumer Privacy Rights, CCPA Rights Requests, Non-Discrimination, and Nevada Consumer Privacy Rights by clicking HERE.