YULETIDE utilizes a timed-entry model for guests arriving at the park with first entry at 5:00pm. The park closes at 10:00pm and all guests are welcome to stay until that time if they choose. Arriving a bit early? Running a few minutes behind? Don’t stress. Guests are welcome to enter the park up to 30 minutes before their official entry slot after 5:00pm and up to two hours after their entry slot.

Please refer to your park guide when you arrive for our full entertainment lineup each evening. Please note that show and attraction schedules are subject to change based on factors like weather and attendance. Please connect with a park staff member to address any questions.

Old Tucson is located at 201 S. Kinney Rd., Tucson, AZ 85735.

For the safety of our guests and staff, Old Tucson has instituted a clear bag policy. The policy limits the size and type of bags that may be brought into the park. The following is a list of bags that will be accepted for entry:

Bags that are clear plastic or vinyl and do not exceed 12” x 6” x 12.”

One-gallon clear plastic freezer bags (Ziploc bag or similar).

Small clutch bags, approximately the size of a hand, after being searched.

Exceptions will be made for medically necessary items after proper inspection, including but not limited to oxygen tanks, diabetes kits, allergy pens, etc.

Prohibited bags may not be placed in a clear bag in order to gain entry. Personal items may be enclosed in a small clutch bag, approximately the size of a hand. These small bags will be searched.

PROHIBITED ITEMS:

The following items are prohibited, and not allowed inside Old Tucson:

· Outside food

· Alcohol

· Marijuana or Marijuana based products

· Glass containers

· Open containers

· Coolers of any size

WATER BOTTLE POLICY:

All water bottles are subject to inspection.

• One sealed plastic water bottle per person – Max size 2 liters

• One clear/see-through empty plastic personal water bottle per person – max size 2 liters

• All guests with personal water bottles will be asked to empty the contents of the water bottle upon entry and exit of the park.

FOOD & BEVERAGE POLICY:

All food and beverage items are subject to inspection and approved for entry if they meet the criteria below. Please see security at the time of entry for a medical approval sticker.

• Any food or beverages needed for medical, nutritional, or dietary needs

• Special items needed for medical purposes

• Baby food and baby formula – all baby supply tote bags are subject to inspection

• A small kids personal bagged snack, limited two per group

Old Tucson Entertainment reserves the right to modify these policies at any time with or without notice. Please check with the park for additional specific items.

Tobacco Products

Smoking and the use of smokeless tobacco products is prohibited on Old Tucson property, except in the designated smoking area. The designated smoking area is located near the Restrooms by Shelton Hall. This is the only designated smoking location within the property, including the parking lot. All other areas outside of the designated smoking location are considered smoke-free.

Electronic Devices

Please note that e-cigarettes and vaporizers are treated the same as tobacco and only permitted in designated smoking areas.

Marijuana

The consumption of, or possession of marijuana or marijuana related products is prohibited at Old Tucson. This includes the consumption of food related items such as edibles, gummies, baked products, etc.

Changes to the date and time of a reservation can be requested but are subject to availability and pricing differences. If entry slots are available on another date/time, our reservation agents will do their best to accommodate your request. However, no guarantees can be made that your reservation can be changed. Please use the form on our Contact Us page or call 520-640-0010 to initiate a date or time change request.

The purchaser must change the entire order to a single date and time. The purchaser may not split off a portion of the order for a different date or time.

Like sporting events, concerts, and other live events, tickets for YULETIDE are not refundable.

YULETIDE will continue to operate in various weather conditions including rain. Some attractions may be temporarily unavailable due to inclement weather.

If conditions such as lightning or flash flooding occur, YULETIDE events and attractions may be delayed or temporarily closed. If event dates are canceled due to weather, all guests on affected dates/times will receive an option to attend on a later date (based on space availability) or a full refund.

MOBILITY & ACCESSIBILITY:

Portions of the property at Old Tucson are accessible to those using mobility devices.

Please be advised that due to the operation and design of the park, large portions of the property are unpaved and have areas with uneven surfaces. This includes buildings and attractions that feature steps, dirt surfaces, and wooden plank surfaces. Due to building limitations, tight spaces, and uneven surfaces, some areas may not be accessible to those using mobility devices.

Due to the terrain of the park, we do not rent or lend any mobility devices, such as wheelchairs or electronic scooters.

It is highly recommended, that Guest who require the assistance of walking aides, such as a cane or walker, use these devices while on property.

Please contact an Old Tucson employee if a member of your party requires assistance with mobility issues or accessibility.

HEALTH & SAFETY

The well-being of guests and staff is our highest priority during your experience with us.

Planning ahead can help enhance your enjoyment and keep your party as safe as possible. Please follow these tips before and during your adventure:

FOOTWEAR:

It is recommended that Guests entering the park wear the appropriate footwear for outdoor desert terrain, such as sneakers, boots, or outdoor-specific footwear. Closed-toe shoes are strongly recommended, and we highly suggest that guests avoid footwear such as heels, sandals, or flip-flops. Sturdy, comfortable footwear will help keep you safe and comfortable throughout the day.

WEATHER:

Weather conditions can change unexpectedly so please monitor forecasts closely and bring appropriate clothing layers. During emergency situations, park employees will instruct guests to the closest shelter.

DESERT WILDLIFE:

The desert offers a variety of wildlife. The park diligently ensures the containment and release of wildlife from the property. Be advised that you may encounter or run across wildlife while on park property. If you see wildlife, including snakes, coyotes, or javelinas, please keep your distance, and contact a park employee immediately.

HYDRATION:

Don’t wait to hydrate. It’s a good idea to drink at least 4-6 ounces of water every 15 to 20 minutes. This is especially important during hot weather and at high altitude. Old Tucson provides water bottle fill opportunities inside our restaurants. We also offer bottled water for sale at various locations, including retail shops.

YOUR HEALTH:

Feeling sick? Please be considerate of other guests and staff if you’re not feeling well. Rebooking options may be available, so please consider joining us another time if you are feeling ill.

Customers who wish to rebook their tickets are advised to contact us HERE with your reservation information and rebooking request. Customers may also call to rebook by phone at 520-640-0010.

YULETIDE is returning for another season of holiday joy and we need talented individuals to join our team. Please click HERE to view open positions and apply today.